Customer Service Representative - Intern

HR WAYS (PRIVATE) LIMITED Verified

Karachi , Pakistan

Posted Apr 02, 2021 93 views

PKR. 10,000 - 15,000/Month

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Job Description

Our Client is a Google Award Winning Company.

  • Enter a world of possibilities where everything from messaging, localized stickers, customizable emoticons, regional Pakistani language Keyboards, Music and News are all available for absolutely free.
  • TelloTalk also empowers organizations to serve their business needs by creating public and private channels with deep
  • level service integrations.
  • Proudly made for Pakistan, by Pakistan, the TelloTalk all-in-one chat application is a Dynamic, Secure, Local and Integrated platform that will change your perspective on what a messenger can do.

Responsibilities

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

Other details

  • Experience: 2 to 3 Years 

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - Less than 1 Year
Apply Before:
May 03, 2021
Posting Date:
Apr 02, 2021
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HR WAYS (PRIVATE) LIMITED

Recruitment / Employment Firms · 1-10 employees - Karachi

HR WAYS (PRIVATE) LIMITED

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