• Hands on experience of hiring call center agents.
  • Ensuring that proper call procedures are followed
  • Ensuring that confidentiality of customer information is maintained
  • Implementation of new working procedures in the operation process
  • Addressing the executives and team leaders about changes in a certain process
  • Checking that call quality is maintained
  • Making arrangements for training of new joiners and also of existing staff
  • Meeting with the clients in order to understand their needs
  • Coaching and motivating staff
  • Attending to the issues of the staff and trying to find a solution
  • Reviewing the performance of the staff

Skills set

  • Problem solving skills
  • Should be motivating in nature
  • Excellent telephonic skills
  • Must have training skills
  • Good knowledge about customer satisfaction
  • Impressive communication and interpersonal skills.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Career Level:
Experienced Professional
Minimum Experience:
6 Years (Preference would be given to those who have experience in call center management)
Apply Before:
Apr 12, 2021
Posting Date:
Mar 11, 2021

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