IT Helpdesk Officer

HRSG Outsourcing Pvt Ltd Unverified

Gujranwala , Pakistan

Posted 4 days ago 73 views Report Job

PKR. 35,000 - 40,000/Month

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Job Description

  • Providing trainings and support to staff at various distributors.
  • Providing support related to all flavors of SnD System, including but not limited to, SnD Classic, SnD Lite, RVS, Report Portal BI tool etc.
  • Windows installation and tuning, printer configuration, removing viruses, installing and configuring antivirus etc.
  • Configuration of handheld devices for use with all flavors of SnD systems
  • Execution of UPDs at distribution systems.
  • Addition and deletion of POPs at distributor systems as per approval from concerned authorities.
  • Providing trainings to DSRs, RSRs, field force and other users.
  • Providing support through Team Viewer.
  • Traveling to distributor location to provide training and support
  • Ensuring updated antivirus is installed and effectively working at distributor servers.
  • Learning new tools in order to ensure effective system support and implementation.
  • Developing and conducting training for users and newly hired staff.
  • Close coordination with Central Helpdesk team, Zonal team and Distributor staff.
  • Using the Helpdesk System tool to monitor, track and respond to issues and tasks till their completion.
  • Perform other duties as required.

Qualifications & Skills

  • Graduation with computer courses and training.
  • Knowledge of Helpdesk functions.
  • Strong Business Knowledge of FMCG sales and distribution systems.
  • Strong communication, training and documentation skills.


  • 1+ years’ experience working in the Sales / IT department of an FMCG organization.
  • 1+ years’ experience working in the IT Helpdesk team.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Service Delivery
Job Location:
25 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
1 Year - 3 Years
Apply Before:
Mar 12, 2020
Posting Date:
Feb 12, 2020
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HRSG Outsourcing Pvt Ltd

Recruitment / Employment Firms · 1-10 employees - Gujranwala

Your Partner in Human Capital Management HRS Global (HRSG) is a leader in the HR services industry; creating and delivering services that enable our clients to succeed in a highly competitive market place. HRSG offers a range of services for the entire employment and business spectrum. Establishe ...Read More

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