Humanity provides cloud-based workforce management software that is used in over 40,000 workplaces around the world. We are proud to work with businesses that understand that their people are valuable and help them drive employee engagement and job satisfaction while helping them realized a positive ROI by bringing their workforce into the cloud and off of excel/pen-paper. We want to surround ourselves with passionate people that never stop looking for opportunities to improve and grow. We use data to drive decisions and always aim to delight our customers placing their experience with our product and customer first before ourselves.
As a Sr. Quality Assurance Specialist, your role will be to evaluate and coach agents to deliver quality standards on all communications and to ensure compliance to all processes/procedures for the Support department of Humanity Inc.
Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. O ...Read More