Posted Mar 30, 2018 7 views
Humanity is a cloud-based workforce management software fueled by a commitment to innovation, iteration, and a customer-centric approach. Our platform brings together usability, smart design, and custom features to help managers and employees better organize and stay connected through our evolving suite of apps. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes customer-centric, creativity, teamwork, and transparent leadership. We are looking for an experienced Customer Support Specialist to join our Lahore team of 67 creative and talented people.
About Us:
Customer-Centric team with agile-driven development environment
Startup-oriented
We are here to get things done, but we like to have fun doing it
We’re a distributed team across the globe with offices in San Francisco and Belgrade
The Role:
You will be responsible for supporting our Enterprise customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale. You will work closely with the Enterprise Success team to become the support specialist for thousands of new and existing end users.
RESPONSIBILITIES:
Communicate fully and effectively with customers via phone, email and chat
Manage customer escalations in accordance with agreed SLAs and support agreements
Monitor, prioritize and respond appropriately to all application support requests received
Maintain high level of customer engagement and satisfaction
Use a variety of instructional methods to ensure maximum delivery effectiveness
Work with customers to understand their needs and develop their training
Adapt to/learn new Humanity enhancements quickly to include in training resources
Interpreting and implementing business’ and their hierarchy while also interpreting and implementing solutions to their existing configurations
REQUIREMENTS
Clear and concise communicator, both oral and written
Ability to build rapport and trust with your clients
Attention to detail and passionate about your clients
Collaborative team player
Ability to prioritize, manage time effectively and multitask
Great personality and “can do attitude”
Phone-based customer service experience
Proven public speaking skills in any capacity; on the phone, in person, etc.
Fast learner, technically sound
Skills
Job Details
Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. Our team members enjoy fun perks, like 20 paid days off per year, an employee travel program, a vacation club, flexible work schedules, gym reimbursement and a Kindle book club.
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