Billing Support Specialist

Humanity™ Verified

Lahore , Pakistan

Posted Jan 16, 2021 269 views

PKR. 80,000 - 125,000/Month

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Job Description

For more than 30 years, TCP™|Humanity has helped organizations engage their people by providing flexible, mobile timekeeping, scheduling and workforce management solutions. Trusted by thousands of customers, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.  

TCP™|Humanity is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. You can learn more about us here:

Key areas of responsibility include (but not limited to):

  • Operate at a high level of integrity. 
  • Create/Renew subscriptions, post invoices, receipts and credits. 
  • Review contracts and make necessary amendments when creating/renewing subscriptions. 
  • Resolve customer billing issues across cases, email, phone and internal escalation channels within SLA.  
  • Assist internal teams through quote to cash process, pricing recommendations and negotiation, vendor registrations, payment collections and bug reporting etc. 
  • Accounts Receivable activities, make calls and send reminder emails in compliance with the predefined workflow to ensure all clients remain informed of their outstanding debts and payment deadlines. 
  • Conduct account audit & research to ensure correct actions are taken with regard to billing, subscription and invoicing inquiries.  
  • Provide and escalate as needed solutions to any relative problems of clients and stakeholders.  
  • Ability to write thorough reports on billing activities and actions taken with clear and verifiable information. 
  • Familiarity with Business Systems i.e. Salesforce, Zuora, Netsuite etc. 
  • Strong compliance with pre-defined SOP’s and workflows. 
  • Other billing related duties as assigned by management. 



  • Associate degree in Accounting, Business, or related field. 
  • Bachelor's degree preferred. 

Professional experience: 

  • Minimum 2-3 years' experience in Accounts, Billing, Client Success, Customer Support or Collections. 


  • Excellent English speaking and writing comprehension skills. 
  • Strong organizational and time management skills. 
  • Ability to work cross-functionality with great attention to detail. 
  • Proficient in dealing with numbers and the processing of financial information. 
  • Accountable for outstanding customer service to all external and internal queries. 
  • Develops and maintains positive relationships through effective and timely communication. 
  • Experience with enterprise billing platforms including but not limited to Zoura, Paypal, Stripe, Braintree, and Salesforce. 
  • Relevant industry experience required. 
  • Proficiency in Office Suite is required. 


  • Company sponsored training, workshops, education, and team building.  
  • A creative and fun working environment. 
  • A collaborative, supportive environment that gives you autonomy to explore new ideas, grow your skill set and create outstanding work. 
  • The chance to make a genuine impact on the company’s growth. 
  • Plenty of challenging work and the opportunity to stretch yourself. 
  • Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.

Job Details

Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Feb 16, 2021
Posting Date:
Jan 16, 2021
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Information Technology · 51-100 employees - Lahore

Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. O ...Read More

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