• Team Attendance/ Roster
  • Ticket Assignment and CRM Management
  • Shrinkage/ Attrition
  • Maintaining Late Logins and sharing of the report
  • Hourly/Daily/Weekly/Monthly performance of the team(s)
  • Target Achievement
  • CCT’s call time management
  • Ensuring the team’s compliance to the company policies
  • Training the existing team/new joiners
  • Training the TLs/ATLs/Helpers to give maximum performance
  • Team Meetings
  • Report Analysis and Performance Strategy
  • Compliance to Stretch time and its management
  • Alignment sheet updating and sharing with the TLs
  • Maintenance of Waiver Sheet and its submission on daily basis

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Saidpur Road, Rawalpindi, Pakistan
No Preference
23 - 40 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
5 Years (Minimum 5 Years of experience in call center and 2 year of experience as OM/AOM in Call center)
Apply Before:
Feb 17, 2023
Posting Date:
Jan 16, 2023

Humraah Financial Services Ltd

Banking/Financial Services · 51-100 employees - Rawalpindi

Humraah Financial Services is a financial services company gives users the ability to access financial services quickly and securely, giving them financial independence anytime, wherever.

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