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Posted Jan 16, 2023 485 views
PKR. 60,000 - 80,000/Month
- Team Attendance/ Roster
- Ticket Assignment and CRM Management
- Shrinkage/ Attrition
- Maintaining Late Logins and sharing of the report
- Hourly/Daily/Weekly/Monthly performance of the team(s)
- Target Achievement
- CCT’s call time management
- Ensuring the team’s compliance to the company policies
- Training the existing team/new joiners
- Training the TLs/ATLs/Helpers to give maximum performance
- Team Meetings
- Report Analysis and Performance Strategy
- Compliance to Stretch time and its management
- Alignment sheet updating and sharing with the TLs
- Maintenance of Waiver Sheet and its submission on daily basis
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Saidpur Road,
Rawalpindi,
Pakistan
Gender:
No Preference
Age:
23 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years (Minimum 5 Years of experience in call center and 2 year of experience as OM/AOM in Call center)
Apply Before:
Feb 17, 2023
Posting Date:
Jan 16, 2023
Humraah Financial Services Ltd
Banking/Financial Services · 51-100 employees - Rawalpindi
Humraah Financial Services is a financial services company gives users the ability to access financial services quickly and securely, giving them financial independence anytime, wherever.
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