Posted Dec 03, 2021 3 views
Responsibilities :
1. Maintains and improves operations by monitoring system performance, identifying and resolving problems.
2. Coach call center staff through challenging customer service issues.
3. Analyze call center data and prepare reports for upper management.
4. Evaluate staff effectiveness and performance annually or on an at-need basis.
5. Lead team meetings and give presentations to executives.
6. Prepare work schedules to ensure sufficient coverage.
7. Create personnel and supply budgets for approval
Specification:
- Bachelors/Master's Degree with 2-3 years of relevant experience in a supervisory role.
- Good Telepresence and training skills and knowledge of call center software.
Job Details
Multinet Pakistan
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