The Individual will be responsible for:

  • To Troubleshoot and resolve customer problems on Multinet products and solutions.
  • Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.
  • Must be well–organized, able to work with minimum supervision, and able to interact professionally with customers.
  • Must have the ability to manage customer expectations, and prioritize work while multitasking.
  • Provide technical support on phone for Support/Service requests.
  • Provide phone assistance to our customers on the provision of customer services.
  • Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment), and other products.
  • Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).
  • To document and log all customer contacts/ queries into the support database.
  • Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).
  • Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.
  • Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.
  • Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.
  • Solution: communicate the solution to the client and Multinet team and agree on an action plan.
  • Complain ticket assigned to different departments.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
BS/BE in Telecom/Electronics or computer science
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 14, 2022
Posting Date:
Sep 13, 2022

HumWell Pvt Ltd

Health & Fitness · 1-10 employees - Ghotki

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