Customer Support Representatives / CSR's

Confidential Unverified

Multiple Cities, Pakistan

Posted May 29, 2019 650 views

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Job Description

Job Description

We are a UK based Taxi Firm moving some of our operations to Pakistan. You will be working directly with the company. Your salary will be guaranteed. You will also be given 1 month paid Holiday in a year, and also have the benefit of double paying on Bank Holidays. In case if you are short listed for an interview, you will be sent an interview pack via email, so you should have a knowledge that how will you be assessed during the interview. We are looking for a Full-Time Taxi Operator who can work Nights or Weekends in Rotating Shifts. Ideal candidate must have excellent English Communication and writing skills as well as basic computer skills. Web Developers, App Developers, Software Developers or any other IT skilled person will be given preference. We use Icabbi Booking and Dispatch System (see Videos on YouTube). All successful candidates will be provided fully paid training.

Duties:

Answering telephone calls.

Delivering a high level of professional customer service at all times.

Dealing with email bookings and inquires and completing admin work.

Providing quotations to customers.

Allocating bookings to drivers within time frames and driver locality.

Dealing with customer complaints.

Key Competencies Required:

Must have a professional telephone manner.

Excellent customer service skills.

Good planning and written communication skills.

Deal with different levels of people.

Ability to plan ahead and work under pressure

Behavioural:

Self-motivated.

Flexible work ethic, with a polite manner.

Ability to remain calm under pressure.

Willing to work flexible shifts, including weekends.

Willing to provide cover for colleague absences when required.

Job Details

Industry:
Total Positions:
15 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jun 29, 2019
Posting Date:
May 29, 2019
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