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NOC Senior Supervisor

I Engineering Pakistan

Posted Jan 08, 2020 3 views

Role and Responsibilities

Ensures that escalations are According to the Defined OLA.
Creates network/Team performance reports and analysis on daily, weekly, monthly basis.
Sharing PM, CM, Fuel Analysis Report on daily, weekly and Monthly frequency.
GNOC Performance Report on daily/Weekly/Monthly basis.
Periodic Sittings with team for improvements, Efficiency.
Follow up With Field Operations on Daily Network Performance and Management Syestem Data Updates.
Follow Up with Operations on Critical Issues in Network. PM, CM, NOC, Fuel, Spares etc.
Responsible for reporting Critical incidents of violation of SLAs.
NOC Tickets Analysis Reporting.
Provides technical expertise of and management of the GNOC operation and staff.
Schedules duties hours and timetable of GNOC staff, to have efficient network surveillance and support to Operations team.
Prepares SLA reports, root cause and supports the GNOC Manager for communication with the field operations team e.g. SLA violation, penalties etc.
Controls GNOC staff for their performance monitoring and career development.
Coordinates with the Network Performance and Management Syestem POC’s and proposes changes in procedures, as required.
Evaluates existing processes, systems, and identifying potential improvements.
Ensures Team receive required training and maintain appropriate qualifications.
Responsible for networking issues within the GNOC.
Ensuring Mobile Application usage in Operations as per agreed OLA.

Qualifications Requirements

More than 5-8 years’ experience in NOC (Active & Passive).
Preference will be given to candidates with added experience in Field Operations.
Complete Knowledge of Active and Passive Networks.
Complete Knowledge of all Power Equipment’s (DG, Rectifiers, Solar, BB, AC, ATS etc.)
Complete Knowledge Active Equipment’s (BTS, BSC, MW, MSC).
Data analytical capabilities
Expert in MS office
Strong Reporting and communication Skills.

Education Requirements

Minimum Electrical / Electronic/IT/Communications Engineering or equivalent.

Skills

Knowledge of Power Equipments NOC Data Analysis Reporting

Job Details

Industry:

Telecommunication / ISP

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Telecom/Electrical

Career Level:

Experienced Professional

Minimum Experience:

7 Years

Apply Before:

Feb 09, 2020

Posting Date:

Jan 08, 2020

I Engineering Pakistan

Telecommunication / ISP · 4501-5000 employees - Islamabad

We provide end-to-end engineering infrastructure solutions to the telecommunications and power industries across Africa, the Middle East and Southeast Asia. Employing a dynamic and personal approach, we have grown rapidly since our inception in 2007 to reach 24 operations with 4000+ employees.