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Posted Apr 07, 2021 4 views
Job brief
- We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities:
- Managing the customer support department’s day-to-day functions
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing performance.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Collaborate with corporate counsels and HR departments to monitor enforcement of
Standards and regulations.
- Assess the business’s future ventures to identify possible compliance risks.
- Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
- Prepare reports for senior management and external regulatory bodies as appropriate.
- Maintain Order defect Rate of all marketplaces.
- Looking after Negative Feedbacks, Refund Requests and Escalated Cases.
- Complaint resolution through facilitating the customers in the best possible manner.
- Follow up on individual orders of customers.
- Reach out to customers that have left a negative and generic reviews on Amazon.
- Special emphasis on maintaining our social media presence by actively providing instant solutions to customers that reach out directly such as on Facebook, Twitter, Trust Pilot and Instagram.
- Inter-department communication through navigation between in-house applications like Inventory Management System, Customer Relationship Management System and Logistics Management System etc.
Requirements
- 3 years proven working experience in the field of Customer Support and or Compliance.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Department:
Customer Services (24/7)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Business Administration
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
May 07, 2021
Posting Date:
Apr 07, 2021
I Gate Technologies
E-Commerce / E- Business · 201-300 employees - Islamabad
iGate Technologies (Pvt) Limited, is one of the top most end-to-end E-commerce solution provider. iGate is driven to provide seamless experiences for their clients i.e. RDX Sports Today RDX sports (UK) can be seen as a top ranking brand on Amazon, EBAY, Walmart, Wish.com and various other marketplaces competing with or dominating brands that have been in the market since 1900s
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