Call Center Agent - Inbound / Outbound

I Planet BPO Verified

Karachi , Pakistan

Posted Jul 17, 2020 454 views Report Job

PKR. 30,000 - 80,000/Month

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Job Description

Job Description

  • We are searching for a professional Caller for Inbound and Outbound calls to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
  • The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
  • They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services and initiating Sales 
  •  Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting..

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Non-Matriculation
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Aug 18, 2020
Posting Date:
Jul 17, 2020
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I Planet BPO

Call Center · 11-50 employees - Karachi

pCall Centre/p.

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