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Call Center Representative

I Planet BPO

Posted Jul 13, 2020 1 views

PKR. 30,000 - 60,000/Month

We are searching for a professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services and initiating Sales
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting...

Skills

Fincane Reporting Database Management Client Contact Skills Customer Support

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Male

Minimum Education:

Matriculation/O-Level

Career Level:

Experienced Professional

Minimum Experience:

4 Years

Apply Before:

Aug 14, 2020

Posting Date:

Jul 13, 2020

IPlanet BPO is a Support solution for customers around the world and enables them to get first hand interaction with modern technology. We offer Call Center Services, Customer Support Service, Marketing Solution for Small Business and Enterprises