ICU Secure (PVT) Limited was set up to deliver remote monitoring and administrative services to its UK based parent company who offers tailored temporary site security services to its UK-based clients primarily in the construction industry. Having successfully completed a trial over the last 12 months the decision has been taken to permanently relocate the remote monitoring and administrative services to Islamabad.

The company now has an opening for a Systems & Network Engineer to facilitate its growth and to secure its service delivery capability from outages/disruption however caused. The engineer will report in the first instance to the company’s UK-based Senior Network Engineer & Analyst for all matters technical whilst he shall also report in the first instance to the Islamabad-based Operations Manager for all matters administrative.

The successful candidate will be tasked with ensuring 100% uptime of the service by pro-active monitoring of system and network performance and deployment of appropriate contingency systems to mitigate risk. THIS IS NOT A 9AM-5PM ROLE and will require working set hours plus being on-call for troubleshooting and support as and when required.

The candidate will also assist the Islamabad-based Operations Manager in the day-today operation of the facility and its people in order to ensure smooth operation and that performance targets are being met.

The successful candidate will be responsible for:

  • ·         Monitoring, maintenance and troubleshooting of a business critical Cisco based network that spans several continents and ensuring adequate contingencies exist to facilitate service continuity at all times.
  • ·         Monitoring, maintenance and troubleshooting of the company’s monitoring centre workstations and systems,  equipment deployed on client sites and at HQ ensuring adequate contingencies exist to facilitate service continuity at all times.
  • ·         Ensuring site specific and generic configurations are all kept up-to-date and keeping accurate and up-to-date documentation pertaining to any and all changes to the companywide network and systems including at client sites.
  • ·         Development of a system to ensure equipment required on the ground is ready and configured prior to need and remote support is available as required such that the boots-on-the-ground can be labor-only as opposed to trained engineers.
  • ·         Liaising with critical services providers such as PTCL and Transworld to ensure priority is given to resolving any network performance issue.
  • ·         Liaising with the PTA to ensure appropriate whitelisting of required IP addresses for the purposes of EVPN and VOIP and implementing systems and procedures to ensure regulatory compliance by the company and its operatives at all times.
  • ·         The day-to-day monitoring, maintenance, troubleshooting and configuration of edge devices such as Mobotix IP CCTV cameras including zoning/masking detection systems to improve detection whilst reducing nuisance alarms.
  • ·         Working with the UK and the Islamabad-based Operations Managers in order to develop and define clear policies, procedures, guidelines & protocols for the use of the systems by monitoring operatives.
  • ·         The day-to-day management of data consumption in order to ensure sufficient data is available on client sites whilst avoiding excess consumption charges.
  • ·         Assisting the UK-based Operations Manager in  conducting project-based R&D in order to enhance/expand the company’s service offering or to improve efficiency/productivity of current operation.

Required Qualifications:

 

●      Bachelor’s degree in Telecoms, Electronics or Computing.

●      Minimum of 3 years of job related experience in addition to a degree within the same field.

●      CCNA/CCNP or JNCIP.

Required Skills/Experience:

●      Excellent Knowledge of TCP/IP.

●      Good knowledge and experience of configuring, monitoring and troubleshooting of Fixed line and Wireless Networks including ADSL, ADSL2+ Annex M, VDSL, 3G, 4G, Vsat and Wifi and AP, Repeater and Bridges.

●      Good knowledge and experience of configuring and troubleshooting Cisco routers and switches via CLI.

●      Good knowledge/understanding of the following technology areas: BGP, MP-BGP, VRF, DMVPN, EIGRP, GRE, HSRP, GLBP, IPSEC, SSL, AAA, SNMP, VLAN, QOS/class of services, VoIP, Network Management Practices, Load balancing and VPN.

●      Experience with network capacity planning, network security principles and general network management best practices.

●      Knowledge/experience of configuring, maintaining and troubleshooting Windows workstations.

●      Knowledge and experience of configuring, monitoring and troubleshooting edge devices such as IP Cameras.

●      Excellent written & verbal communication, active listening, & strong presentation skills.

●      Ability to work under pressure & meet tight timescales.

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Mar 17, 2018
Posting Date:
Feb 16, 2018

I-Watchers Limited

Call Center · 11-50 employees - Islamabad

MISSION STATEMENT

To deliver a fit-for-purpose premium quality service at a value for money price.

I-Watchers Limited recognises that first and foremost it provides a site management service with a focus on security, facilities management and public safety where its success can only be gauged by the fulfillment of its quality objective “To prevent loss on client sites”.

We understand that this cannot happen just by the deployment of technology nor can it be achieved in isolation. We work on the frontline and act as the catalyst for appropriate action by key stakeholders who have an interest in keeping the protected sites secure. We operate as if we are a department within client organisations. We aim to add value wherever possible without losing sight of our primary quality objective.

We have developed performance measurement and monitoring systems to ensure we continuously push the bar higher by removing known vulnerabilities or weaknesses in the system whilst ensuring we always deliver within budget. We have begun putting the systems, processes and personnel in place to facilitate our planned growth and set ourselves a target of achieving both ISO9001 and SIA Approved Contractor status which we deem to be a pre-requisite to winning any new business.

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