Please turn on your javascript ASE Technical Product Services - Level II Job, Lahore, i2c Pakistan - ROZEE.PK

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Job Description

  • Primarily responsible for efficient and effective analysis and resolution of product related queries dealing directly with Business clients.
  • Provide technical Facilitation to Client Support in promptly addressing Client inquiries and problems.
  • Communicate directly with clients to provide desired information and status on technical inquiries.
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related issues and respective resolutions. 
  • Log, identify, analyze, and resolve issues related to software products.
  • Review front end, Database and other application interfaces and logs to troubleshoot and fix problems
  • Frequent coordination and follow-up with clients / other stakeholders to ensure that tickets are timely closed.
  • Continuously learn and update product knowledge.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future.
  • May be assigned to work on day or night shift to ensure 24/7 operations
  • Excellent interpersonal and team skills 
  • Good Database concepts and SQL skills
  • Ability to analyze, troubleshoot and solve problems
  • Good written and oral communication skills
  • Motivation and ambition to excel
  • Drive to learn and grow
  • Self-driven, time conscious and fast executor
  • Willing to work in a 24/7, fast-paced environment.

Job Details

Total Positions:
8 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Client Services
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BCS/MCS (Preference for IT grads i.e. BSIT, MSIT, BBIT, etc)
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Dec 23, 2017
Posting Date:
Nov 23, 2017
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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