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Job Description

Primarily responsiblity is leading the professional and technical services group, managing worldwide implementations of i2c’s clients.

Main Responsibilities:

  • Manage end-to-end relationship with Clients and Vendors during planning, implementation, launch, and developmental phase of the business.

  • Plan and Lead large scale platform integrations, testing and certifications (Web Services, API etc).

  • Work with PMO and other cross-functional teams to ensure smooth and timely completion of product enhancements, projects and client implementations

  • Actively monitor and review project progress and report challenges and risks to relevant stakeholders for timely decision or intervention.

  • Coordinate with account managers and senior management in corporate office to discuss day to day operations and other business contingencies etc.

  • Responsible for new product implementations and post shipment verifications on clients' instances. Evaluate and Monitor weekly deployments at production and submit observation reports to relevant stakeholders.

  • Provide platform demonstrations to prospects and trainings to existing clients.

  • Support Sales and Business Development teams during RFP & RFI and due diligence.

  • Transform clients' business needs into technical requirements and participate in database design meetings

  • Manage the day-to-day operations of the Technical Services teams, providing coaching, support, and regular feedback.

  • Develop, nurture high performance culture with emphasis on speed, quality, and professional excellence

  • Ensure adherence to compliance and information security within professional services.

  • Build, develop, motivate and engage team members to fulfill growing expectations of global clientel and internal stakeholders

  • Establish practices that continously enhance customer satisfaction and overall customer experience

  • Set team goals in line with business objectives

  • Develop reports that enhance visibility and facilitate stakeholders to take informed decisions

  • Work with project managers, client care managers, and other departments to ensure that client needs, service level agreements, and deadlines are met.

  • Regularly evaluate professional services to identify opportunities for improvement in systems, processes and people

  • Work with HR on staffing, perforrmance and salary reviews, compliance etc.

  • Perform any other contingent activities

  • Must be willing to work at night to cater for clients in different timezones.


  • Bachelor’s Degree in IT, Computer Science, or equivalent

  • A Business degree in addition would be regarded a plus

Job Related Experience:

  • Proven managerial/technical experience of deployment and production support operations in a mission critical context

  • Experience with a payments processor / provider would be considered a plus

  • Exposure to competitive, fast paced, project environment, especially on web application and e-commerce platform, with business level interaction, from project conception to delivery

  • Previous implementations and client care experience for North American and/or European clientel.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
No Preference
Minimum Education:
Bachelor (14 Years)
Degree Title:
Bachelor’s Degree in IT, Computer Science, or equivalent
Career Level:
Department Head
Minimum Experience:
10 Years
Apply Before:
Oct 30, 2016
Posting Date:
Sep 30, 2016
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More