Please turn on your javascript Associate Engineer – Technical Product Services Level 2 Job, Lahore, i2c Pakistan - ROZEE.PK

Associate Engineer – Technical Product Services Level 2

i2c Pakistan Verified

Lahore, Pakistan

Posted Oct 04, 2017 1018 views

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Job Description

  • Primarily responsible for efficient and effective analysis and resolution of product related queries dealing directly with Business clients.
  • Provide technical Facilitation to Client Support in promptly addressing Client inquiries and problems.
  • Communicate directly with clients to provide desired information and status on technical inquiries.
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related issues and respective resolutions. 
  • Log, identify, analyze, and resolve issues related to software products.
  • Review front end, Database and other application interfaces and logs to troubleshoot and fix problems
  • Frequent coordination and follow-up with clients / other stakeholders to ensure that tickets are timely closed.
  • Continuously learn and update product knowledge.
  • Identify common issues and provide feedback for improvement to relevant stakeholders.
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future.
  • May be assigned to work on day or night shift to ensure 24/7 operations

Skills: 

  • Excellent interpersonal and team skills 
  • Good Database concepts and SQL skills
  • Ability to analyze, troubleshoot and solve problems
  • Good written and oral communication skills
  • Motivation and ambition to excel
  • Drive to learn and grow
  • Self-driven, time conscious and fast executor
  • Willing to work in a 24/7, fast-paced environment.

Future prospects:

Positions lead to various positions within the company such as:

  • Business Analyst
  • Solutions Architect
  • Product Management
  • Sales Engineering
  • Technical Account Manager

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Ferozepur Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BCS/MCS (Preference for IT grads i.e. BSIT, MSIT, BBIT, etc)
Career Level:
Entry Level
Minimum Experience:
Fresh (Fresh to 1 year)
Apply Before:
Nov 04, 2017
Posting Date:
Oct 04, 2017
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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