Posted Feb 09, 2018 1 views
- Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
- Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone and ticketing System.
- Correspondence with clients & inter-departmental communication.
- In-house Product Trainings.
- Data Preparation for analysis purpose / Entry Services.
- Technical Support Services (Level 1 & 2) through log data.
- Onsite/Remote Product Trainings, installations & troubleshooting.
- Handling Client calls for product info. & Technical support.
- Preparing/escalating regular progress reports to higher management.
- Log, identify, analyze, and resolve customer issues related to software products.
- Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.
We are looking for:
- Minimum Education: BCS, MCS, MBIT, BBIT
- Required Experience: Fresh for SE/ASE.
Skills:
- Excellent written and verbal communication skills.
- Motivation to work individually and as a team in a fast-paced environment.
- Passion to learn and succeed; ability to take well to constructive criticism.
- Good Problem-solving and analytical skills.
- Expertise in Databases i.e mySQL, SQL Server, Oracle.
- Proficiency in Programing Language (PHP, HTML, .Net, Java etc.)
- Hands on experience on various Tools e.g Crystal Report etc, Visual Studio, Dream weaver, MS Office etc.
Job Details
i2c Pakistan
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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