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Job Description

1. Primarily responsible for monitoring, analyzing and investigating payment card transactions and account activity for potential fraud

2. Works with clients, program managers, CAM, CIG during client onboarding to review program setup with respect to fraud control

3. Reviews and analyzes transaction data from application interfaces and transaction logs to identify suspicious activities and detect fraud

4. Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks

5. Logs fraud cases and suspicious activities with detailed notes and comments

6. Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks

7. Suggests enhancements and improvements to fraud management system, and fraud rules engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry

8. Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts

9. Coordinates with program managers to set appropriate program parameters necessary for fraud prevention and control

10. Provides prompt and effective customer service and technical support to clients concerning fraud management services

11. Submits monthly fraud reports to clients and holds periodic meetings to discuss fraud summary, trends, root-cause and preventive measures for future

12. Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc.)

13. Coordinates with Financial Ops on client billing related to fraud services

14. Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements

15. Continuously works to improve fraud management processes and best practices

16. Stays abreast with regulations, fraud trends, industry best practices related to fraud control

Required Qualifications and Competencies:

Education : BBIT or equivalent


1. Excellent communication skills, both oral and written English

2. Strong customer orientation

3. Strong analytical and problem solving skills

4. Good interpersonal skills and confidence level to communicate with international clients and stakeholders

5. Ability to perform under stress

6. Good data analysis and computing skills

7. Good database and SQL skills

8. Readiness to maintain flexible timings to serve global clientele across different time zones

9. Prior experience in fraud control would be considered a plus

Job Details

Total Positions:
1 Post
Job Shift:
Job Type:
Full Time/Permanent
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
BBIT or equivalent
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Mar 14, 2018
Posting Date:
Feb 14, 2018
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More