Key Tasks

  • Implement the required configurations on clients’ programs in different platforms

  • Monitor the customer activities in i2c’s platforms and address any issues related to the program configurations

  • Prepare Weekly/Monthly reports on program’s growth KPIs and distribute to clients

  • Develop complete understanding of each program in the portfolio

  • Conduct regular meetings with clients to discuss KPIs, Operational Issues and Publish MOMs for the relevant stakeholders

  • Coordinate internally with account management team to deliver operational support to clients

  • Prepare regular reports for internal management on daily/weekly activities

  • Ensure successful implementations and startup of client’s programs in i2c platforms

  • Achieve the required technical skills and industry knowledge to ensure optimal client satisfaction

  • Maintain high customer satisfaction ratings that meet company standards

  • Provide technical/business support to clients on day-to-day operational challenges and issues

 

REQUIRED SKILLS:

 

  • Excellent written and verbal communication skills

  • Strong understanding of technical systems (e.g. Database and Web Applications)

  • Strong analytical skills and to be able to deduce trends from a dataset

  • Good working experience with Office tools

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BCS, BBIT,
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years (Candidates having experience of direct client interaction will be given preference)
Apply Before:
Mar 09, 2017
Posting Date:
Feb 08, 2017

i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida

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