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Associate Software Engineer - Clinet Services (Level II)

i2c Pakistan Verified

Lahore, Pakistan

Posted Jun 16, 2017 1349 views

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Job Description

Associate Software Engineer - Client Support (Level II)

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
  • Facilitate Client Service Representatives (CSRs) in promptly addressing customer inquiries and problems
  • Communicate with customers to provide desired information and status on customer inquiries
  • Generate and provide application data or reports to customers and other stakeholders
  • Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
  • Log, identify, analyze, and resolve customer issues related to software products
  • Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
  • Coordinate and follow up on customer inquires with relevant stakeholders to timely close open tickets
  • Continuously learn and update product knowledge to provide excellent customer experience
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
  • Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution in future
  • May be assigned to work on day or night shift to ensure 24/7 operations

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BS (CS OR IT)or MS degree in Computer Science,
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jul 16, 2017
Posting Date:
Jun 16, 2017
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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