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CSR

i2c Pakistan Verified

Lahore, Pakistan

Posted Feb 15, 2018 305 views    Report Job

PKR. 35,000 - 45,000/Month

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Job Description

  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary
  • Demonstrate strong domain knowledge and communicate accurate information to the customers.
  • Use ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on regular basis.
  • Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
  • Maintain data confidentiality.
  • Share reports on daily performance.

Skills

Excellent communication skills, both oral and written in Eng

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Client Services
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year (BPO/CSR/TSR)
Apply Before:
Mar 15, 2018
Posting Date:
Feb 15, 2018
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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