Please turn on your javascript Strategic Account Manager Job, Lahore, i2c Pakistan - ROZEE.PK

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Job Description

i2c Senior Management has decided to set up account management teams to support Strategic client accounts. This position will report to and take direction from a Director Account Manager. The key justification is that the clients being managed by the team provide a major percentage of our revenue. This team will be responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.

Key responsibilities:         

  • Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
  • Manage development requests and monitor support issues for timely completion
  • Responsible for creating/maintaining documentation for client meetings
  • Assist the Director in creating/managing detailed account plan w/monthly revisions and quarterly updates
  • Assist the Director with developing/managing 2-year revenue plan with monthly revisions and quarterly updates
  • Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Saleforce
  • Identify cross-selling opportunities for other i2c products/services to drive incremental revenue

1st Quarter Goals

  • Create definitive roles & responsibilities for each member of this new team

  • Manage Business Development tickets

  • Update Salesforce weekly with updates to opportunities and contacts

  • Maintain group service levels for client response and request turn around

2nd Quarter Goals 

  • All 1st Quarter Goals

  • Create FY2018 revenue and account plans

  • Maintain FY2017 revenue and AR collections 

1st Year Goals 

  • Client satisfaction level at or above 8.5

  • Meet revenue plan

  • Retain 100% of clients

  • Maintain 95%+ service quality standards

DESIRED COMPETENCIES: 

Education : BA/BS required, MA/MS preferred 

Experience: 4-7 years in Financial Services or related industry

  • 4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred

  • 1-2 years in a technology position with the ability to understand and effectively communicate technical responses to all levels of a client’s management team

  • Must be able to work with various internal cross functional teams and with all levels of the client’s management team  

       Specific Tools, Technologies or Equipment Skills.   

  • Native English language skills – ability to speak any other languages a plus
  • Exposure to agile/waterfall software processing, cloud technology, web services

  • Ability to embrace technology

  • Ability to work any shift

  • Proficient with technology including but not limited to MS Word, Excel, Power point and Sale-force

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BA/BS in Business, technology or analytics required. MA/MS preferred
Career Level:
Experienced Professional
Experience:
4 Years - 9 Years (4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred)
Apply Before:
Oct 31, 2017
Posting Date:
Aug 20, 2017
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i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More

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