Apply For This Job


Job Description

i2c Senior Management has decided to set up account management teams to support Strategic client accounts. This position will report to and take direction from a Director Account Manager. The key justification is that the clients being managed by the team provide a major percentage of our revenue. This team will be responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan.

Key responsibilities:         

  • Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports.
  • Manage development requests and monitor support issues for timely completion
  • Responsible for creating/maintaining documentation for client meetings
  • Assist the Director in creating/managing detailed account plan w/monthly revisions and quarterly updates
  • Assist the Director with developing/managing 2-year revenue plan with monthly revisions and quarterly updates
  • Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Saleforce
  • Identify cross-selling opportunities for other i2c products/services to drive incremental revenue

1st Quarter Goals

  • Create definitive roles & responsibilities for each member of this new team

  • Manage Business Development tickets

  • Update Salesforce weekly with updates to opportunities and contacts

  • Maintain group service levels for client response and request turn around

2nd Quarter Goals 

  • All 1st Quarter Goals

  • Create FY2018 revenue and account plans

  • Maintain FY2017 revenue and AR collections 

1st Year Goals 

  • Client satisfaction level at or above 8.5

  • Meet revenue plan

  • Retain 100% of clients

  • Maintain 95%+ service quality standards


Education : BA/BS required, MA/MS preferred 

Experience: 4-7 years in Financial Services or related industry

  • 4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred

  • 1-2 years in a technology position with the ability to understand and effectively communicate technical responses to all levels of a client’s management team

  • Must be able to work with various internal cross functional teams and with all levels of the client’s management team  

       Specific Tools, Technologies or Equipment Skills.   

  • Native English language skills – ability to speak any other languages a plus
  • Exposure to agile/waterfall software processing, cloud technology, web services

  • Ability to embrace technology

  • Ability to work any shift

  • Proficient with technology including but not limited to MS Word, Excel, Power point and Sale-force

Job Details

Total Positions:
3 Posts
Job Shift:
Job Type:
Full Time/Permanent
Client Services
Job Location:
Ferozepur Road, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
BA/BS in Business, technology or analytics required. MA/MS preferred
Career Level:
Experienced Professional
4 Years - 9 Years (4-7 years in Financial, Technical Services, Software Services or related industry , strategic clients w/technology company and/or bankcard industry background preferred)
Apply Before:
Oct 31, 2017
Posting Date:
Aug 20, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

i2c Pakistan

Information Technology · 601-1000 employees - Lahore

i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plas ...Read More