Customer Support Specialist - International

ibex Verified

Lahore , Pakistan

Posted Mar 24, 2020 516 views Report Job

PKR. 50,000 - 70,000/Month

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Job Description

Job Overview: Assist customers in resolving queries and act as a liaison between customers and client.

Job Description:

  • Assist customers in resolving queries pertaining to electronic transfer of funds.
  • Assist in process of all documents required to perform transactions.
  • Analyze customers' concern with resolutions within timeframe.
  • Coordinate inbound customers' inquiries and provide resolutions.
  • Maintain knowledge on customers’ requirements and provide appropriate solutions.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customers grievances or special requests to designated departments for further investigation.

Job Specification:

  • O Levels/Matriculation or above
  • Excellent command in English
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Package upt0: 75K

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Conveyance Facility

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Apr 24, 2020
Posting Date:
Mar 24, 2020
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ibex

BPO - Lahore

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

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