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Job Description

Job Description:

  • Assist customers in resolving queries pertaining to the electronic transfer of funds.
  • Assist in process of all documents required to perform transactions.
  • Analyze customers' concerns with resolutions within the timeframe.
  • Coordinate inbound customers' inquiries and provide resolutions.
  • Maintain knowledge of customers’ requirements and provide appropriate solutions.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customers grievances or special requests to designated departments for further investigation.

Job Specification:

  • O Levels/Matriculation or above
  • Excellent command in English
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Conveyance Facility

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 40 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Nov 06, 2020
Posting Date:
Oct 05, 2020
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ibex

BPO · More than 5000 employees - Lahore

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

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