Customer Support Specialist - Work From Home

ibex Verified

Multiple Cities, Pakistan

Posted Jun 29, 2020 1400 views Report Job

PKR. 40,000 - 80,000/Month

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Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client.

Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Other Requirements:

  • Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM
  • Power Back-Up
  • Comfy Workspace
  • Noise-free work setting

Job Details

Industry:
BPO
Total Positions:
30 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 45 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jul 27, 2020
Posting Date:
Jun 29, 2020
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ibex

BPO - Islamabad, Karachi

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

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