Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email.

The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 40 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Fresh
Apply Before:
Feb 03, 2021
Posting Date:
Jan 03, 2021

ibex

BPO · More than 5000 employees - Karachi

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!

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