Email / Chat Support Specialist - Work From Home

ibex Verified

Multiple Cities, Pakistan

Posted Jun 29, 2020 1917 views Report Job

PKR. 30,000 - 50,000/Month

Apply For This Job


Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client.

Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Escalate to relevant teams internally and/or externally.

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Other Requirements:

  • Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM
  • Power Back-Up
  • Comfy Workspace
  • Noise-free work setting

Job Details

Total Positions:
30 Posts
Job Shift:
Job Type:
Job Location:
No Preference
18 - 45 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Jul 28, 2020
Posting Date:
Jun 29, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium


BPO - Islamabad, Karachi

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

Similar Job Titles

Chat Support Officer

Arvelon, Lahore, Pakistan
Posted Jul 03, 2020

Chat / Email Support Executive

Nextbridge (Pvt) Ltd, Lahore, Pakistan
Posted Jun 29, 2020

Key Account Manager

Intersoft BPO, Lahore, Pakistan
Posted Jul 09, 2020

Virtual Assistant - Administration / Customer Service

Bettersource, Multiple Cities, Pakistan
Posted Jul 09, 2020
View All