Email / Chat Support Specialist - Work From Home

ibex Verified

Multiple Cities, Pakistan

Posted Jul 29, 2020 1044 views Report Job

PKR. 30,000 - 50,000/Month

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Job Description

Job Overview:

  • Responsible for acting as a liaison between our customers and the respective client.
  • Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
  • Escalate to relevant teams internally and/or externally.

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Other Requirements:

  • Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM
  • Power Back-Up
  • Comfy Workspace
  • Noise-free work setting

Job Details

Total Positions:
30 Posts
Job Shift:
Job Type:
Job Location:
No Preference
18 - 45 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Sep 01, 2020
Posting Date:
Jul 29, 2020
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BPO - Islamabad, Karachi

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

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