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Job Description

To Supervise Quality Standards at all times, the prime objective of a Quality Assurance Supervisor is to monitor campaign performance and highlight areas of improvement and validate them.

To ensure that the campaign is performing as per the requirements put forth by the client.

Responsibilities:

-      Re-evaluating calls- QA Advisor Audit

-      Providing feedback to QA Advisor

-      Dealing with management level escalations

-      Supervising calibration/meetings

-      Orientations to new hires- management representation

-      Planning of trainings/refreshers

-      Analysis/Intelligence on management request

-      Dealing with other units like Tech/IPT/IT etc

Reports:

-      Verifying Reports

-      Verifying/Maintaining Consolidated Reports/Logs

-      QA Advisor Incentives

-      Daily QA Shift Reports maintenance

-      Live Call Monitoring Report verification

-      Others depending upon business requirements

Skills

Good English communication, effective listening, Command on MS. Office, - Ability to work in a high-pressure work environment, - Quick learner and active person, - Team management skill, - Influencing and negotiation skills

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
21 - 40 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years (- Quality Assurance Certification would be preferred)
Apply Before:
Nov 26, 2016
Posting Date:
Oct 27, 2016
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Ibex Global

BPO - Lahore

Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutio ...Read More

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