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Customer Support Executive

Ibex Global Verified

Multiple Cities, Pakistan

Posted Mar 20, 2017 2330 views

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Job Description

o   Title of the Job: Customer support executive - Domestic

o   Brief description of the job:

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

·         Follow up to ensure that appropriate actions were taken on customers’ requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

o   Working Hours: 9 hour shift

o   Requirements (Education): Bachelors qualified

o   No. of Vacancies: 35+

o   Skills & Abilities:

·         Proficient with MS Office particularly MS Excel (Spreadsheet)

·         Possess Knowledge of Call Centre Operations

·         Must be flexible to work in shifts

·         Excellent communication skills

o   Age limit: 18 to 30

o   Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o   Gender: Male & Female

o   Job Shift: On Rotation

o   Job Type: Full-time

o   Salary: 14,000 to 18,000 per month

o   Transport: Conveyance will be provided to females only, males own transport.

o   Job Location: Karachi / Lahore / Islamabad

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Apr 15, 2017
Posting Date:
Mar 20, 2017
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Ibex Global

BPO - Islamabad, Karachi, Lahore, Rawalpindi

Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutio ...Read More

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