o Title of the Job: Customer support executive - Domestic
o Brief description of the job:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours: 9 hour shift
o Requirements (Education): Bachelors qualified
o No. of Vacancies: 35+
o Skills & Abilities:
· Proficient with MS Office particularly MS Excel (Spreadsheet)
· Possess Knowledge of Call Centre Operations
· Must be flexible to work in shifts
· Excellent communication skills
o Age limit: 18 to 30
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: 15,000 to 19,000 per month
o Transport: Conveyance will be provided to females only, males own transport.
o Job Location: Karachi / Lahore / Islamabad