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Customer Support Specialist

Ibex Global Verified

Multiple Cities, Pakistan

Posted Mar 20, 2017 2185 views

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Job Description

·         Title of the Job: Customer Support Specialist – International

·         Brief description of the job :

ü  Timely preparation of rates and quotes for customers and overseas agents.

ü  Collaborate and build relationships with customers to strengthen service competitiveness

ü  Communicate timely correspondence back to customers, track and resolving any issues regarding product.

·         Timings: 9 hours shift

·         Requirements (Education): O-Level / A-Level / Intermediate / Bachelors

·         No. of Vacancies: 35 +

·         Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.

·         Ability to work in a blended operations and customer development role

·         Self-motivated, assertive, and respond to brand metrics.

·         Manages complex transactional or emotional customer situations promptly and professionally.

·         Ability to multi-task in a fast paced environment with rapidly changing priorities

·         Contributes to building a positive team spirit and puts success of team above their own interests.

·         If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.

·         Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

·         Salary: upto Rs. 45,000/-

·         Transport: Conveyance will be provided.

·         Job Location: Karachi / Lahore / Islamabad

Skills

Customer Service Representatives, English Fluency

Job Details

Industry:
BPO
Total Positions:
35+ Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Apr 15, 2017
Posting Date:
Mar 20, 2017
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Ibex Global

BPO - Islamabad, Karachi, Lahore, Rawalpindi

Delivering superior customer services for over 10 years, IBEX Global is a business process outsource offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutio ...Read More

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