Posted Oct 03, 2016 17 views
- Result oriented and self-driven IT Field Engineers are urgently required to deliver the IT customer services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.Provide IT services and customer support remotely and on customer sites
- Remote/on-site software installation, level-1, level-2 troubleshooting/maintenance
- Diagnose errors or technical problems and determine proper solutions with minimum production downtime
- Coordinate with technical teams for all ongoing issues/activities to resolve within agreed timeline
- Comprehend customer requirements and make appropriate recommendations/solutions
- Build positive relationships with customers
Skills
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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