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IBEX Global - Vacancy Alert!
o Title of the Job: Phone Banking Operator
o Brief description of the job:
· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
· Follow up to ensure that appropriate actions were taken on customers’ requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Working Hours: 9 hour shift
o Requirements (Education): Bachelors qualified
o No. of Vacancies: 20 +
o Skills & Abilities:
· Proficient with MS Office particularly MS Excel (Spreadsheet)
· Possess Knowledge of Call Centre Operations
· Must be flexible to work in shifts
· Excellent communication skills
o Age limit: 20 to 30
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: 14,000 to 18,000 per month
o Transport: Conveyance will be provided to females only, males own transport.