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Job Description

Key Responsibilities:

·         Support all server and desktop based operating systems and applications, Microsoft Server Windows 2003, 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8

·         Perform remote diagnostics using enterprise remote control utilities

·         Provide support to customers/teams remotely and over the phone

·         Ensure that the Service Level Agreements (SLA) are adhered to at all times

·         Provide coordination and be an escalation point for the local technical and project teams

·         Participate in Change review meetings to ensure smooth management of changes and releases

·         Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation

·         Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy

·         Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions

·         Monitor and make recommendations regarding the performance of servers within the environment

·         Analyze, detect, identify and correct technical problems and deficiencies

·         Provide an active role in maintaining and improving the security of the system

·         Perform detailed analysis on server/system failures or review analysis performed by other teams

·         Determine requirements, design, build, test, implement, maintain and enhance business systems

·         Deliver high quality IT infrastructure solutions, leveraging technologies such as Microsoft Active Directory, Exchange, Lync and virtualization

Required Experience:

·         7 plus years’ experience.

·         Microsoft Exchange Server administration including mail-flow troubleshooting, PowerShell

·         Virtualization - VMware ESX and Hyper V

·         Familiarization with Layer 2/3 switching & VLAN configuration

·         Knowledge of Antivirus Software (i.e. Kaspersky)

·         Backup software (Backup Exec)

Required Skills:

·         Strong analysis, excellent troubleshooting and problem-solving skills

·         Excellent verbal, writing and presentation skills

·         Attention to detail, ability to multi-task and team player

·         Interpersonal and communication skills when dealing with clients

·         Time management to meet deadlines

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
7 Years - 10 Years
Apply Before:
Jun 19, 2017
Posting Date:
May 19, 2017
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