Skills required:
* Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
* Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.
* Excellent team player.
* CCNP or higher Certification is preferred.
* Minimum 6 Years of Domain Experience.
* Troubleshoot Routing Loop
* Troubleshoot Asymmetric Routing & STP Loop issues
* Troubleshoot Load Balancers issues for Application flow.
* Working on all applications such as SAP, Citrix, etc & call center issues
* Working on Palo Alto related issues
* Analysing the outputs of all the tools and making recomendations example: High CPU utilization on core device at Data Center
* Implementation of Operational Changes & coordination with project team for project related Changes.
* Assigning new users in guest VLAN
* Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
* Configuring/Troubleshooting LAN Switching – VLAN, VTP, STP, EtherChannel, CoS
* Qos Quality of service configuration
* Configuring/Troubleshooting WAN – MPLS, MPLS/VPN, MP-BGP
* Configuring/Troubleshooting TCP/IP protocol suite, Quality of Service
* Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
* Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS
* Support Data Center Architecture – Network, Server, Storage
* Configuring/Troubleshooting of Cisco Catalyst 6500 and other Catalyst Series switches
* Cisco Nexus 7K switches
* Configuring/Troubleshooting of Cisco Routers 3800, 3900, 7600 Series
* Configuring/Troubleshooting Cisco IOS Software
* Configuring/Troubleshooting of WAN Acceleration/optimization – Cisco WAAS
* Excellent communication and presentation skills.
* Able to communicate with the customer and be able to present technical solutions
* Open for 24x7 availability
* Willing to work in night shifts (US daytime)
* Conduct technical trainings to internal resources
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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