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Job Description

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Qualification

  • Graduation or above

Job Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Center Operations
  • Must be flexible to work in shifts
  • Good English communication skills.

Job Details

Industry:
BPO
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Dec 24, 2021
Posting Date:
Nov 23, 2021

Work Environments

Supervisor’s gender:
Either
Percentage of female coworkers:
30-39%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
Yes
Dedicated vehicle / Pick-and-Drop:
Yes
Overnight travel requirement:
Rarely
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ibex

BPO · More than 5000 employees - Karachi

'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25, ...Read More