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Job Description

Job Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Qualification

  • Graduation or above

Job Specification

  • Banking & Finance knowledge (basic level)
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Good English communication skills

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 16,000 to 19,000 per month

Transport: Conveyance will be provided to females only, males own transport.

Job Details

Industry:
BPO
Functional Area:
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Apr 08, 2019
Posting Date:
Mar 06, 2019
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ibex

BPO - Karachi

pDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries ...Read More