- Guiding the team and organization on how to use Agile/Scrum practices and values, whilst strongly serving the Product Owner and Development team in their efforts to delight customers
- Taking the lead on large scale projects and initiatives that are of strategic importance
- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
- Ensuring that the team members are empowered, yet have good discipline and guiding the team on self-organizing to utilise the full potential of scrum
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
- Building a trusting, collaborative and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
- Facilitating getting the work done without need for coercion, assigning, or dictating the work
- Facilitating discussion, decision making, and conflict resolution
- Assisting with internal and external communication, improving transparency, and radiating information (including agile improvements)
- Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
- Responsible for chairing all scrum ceremonies and supporting the Product Owner with release and sprint planning meetings
- Providing all support to the team using a servant leadership style whenever possible, and leading by example
- Accountable for the output of the team, by removing impediments, accurately measuring velocity and validating product roadmaps with the business
- Develop a relationship with the business such that the team and the business act as one unit
- Take a pro-active role with production issues and release management
- Continuously challenge the ways of working to ensure continuous improvement within the team
- Build and lead highly effective and motivated teams who produce excellent software with a passion for improvement through agile/xp/lean practices
- Able to ensure teams deliver quality software on-time
- Taking the lead on Agile improvement initiatives across Ibex
- Manage the agile delivery of the software elements of projects in line with specifications set by Project Managers in order to meet customer requirements in a timely and efficient manner
- Evaluate, develop and implement new engineering tools and techniques to ensure that Ibex can provide best practice, innovative solutions to current and future customer needs
- Develop and monitor the application of software development processes and procedures so that the department can work efficiently and continually learn
- Liaise with Account Managers to assess project requirements and work closely with PMO to improve program/portfolio management processes towards agile ways of working
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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