- Support all server and desktop based operating systems and applications, Microsoft Server Windows 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops 7, 8 and 10
- Perform remote diagnostics using enterprise remote control utilities
- Provide support to customers/teams remotely and over the phone
- Ensure that the Service Level Agreements (SLA) are adhered to at all times
- Provide coordination and be an escalation point for the local technical and project teams
- Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
- Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, Backup solutions, DNS/DHCP/Group Policy
- Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
- Monitor and make recommendations regarding the performance of servers within the environment
- Analyze, detect, identify and correct technical problems and deficiencies
- Perform detailed analysis on server/system failures or review analysis performed by other teams
Must Required Experience:
- Microsoft Active Directory, Exchange Server including mail-flow troubleshooting
- Virtualization - VMware ESX and Hyper V
- Knowledge of Antivirus Software (ie: Kaspersky, Trend Micro)
- Backup software (Backup Exec)
Candidate will be preferred if possess:
- MCSE/MCITP/MCSA Certification
- Virtualization - VMware ESX 5.x/6.x VCP Certification
- Knowledge of Citrix Netscaler Load Balancer/ Hardware Load Balancer
- Knowledge of Barracuda Email Security Gateway
- Knowledge of Azure AD, Express Route and O365
- Knowledge of Amazon Route53, Direct Connect, S2, S3 and Glacier
- Knowledge of MDM & DLP solutions
- Knowledge of Antivirus Software (ei. Kaspersky)
- Backup software (Backup Exec)
- Basic Knowledge of Linux platform (Basic Installation/Configuration)
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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