Job Overview:
ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Job Description
- Oversee social media accounts management
- Coordinate social media messaging with company goals
- Stay current with social media trends and best practices
- Moderate all user-generated content in line with the moderation policy for each community
- Maintaining Service Level
Job Specifications
- Excellent communication skills (English verbal and written)
- Analytical and multitasking skills
- Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Must be flexible to work in shifts
- Undergraduate or above
Perks & Benefits
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Job Details
Diversity Inclusion:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
