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Job Description

Key Responsibilities:

  • Interact with agents to provide and process information in response to their customer’s inquiries, concerns, and requests about products and/or services.
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

  • O Levels/Matric or above
  • Excellent command over English, with good American or Neutral accent
  • Good Spanish Language skill
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Job Details

Industry:
BPO
Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 40 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 5 Years
Apply Before:
Nov 17, 2020
Posting Date:
Oct 16, 2020
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ibex

BPO · More than 5000 employees - Karachi

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More

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