Posted Sep 27, 2019 26 views
Duties & Responsibilities
Technical Requirements
- Benefits
· Medical
· Quarterly bonus
· Vacation days
· Growth opportunities
· Can avail company pick & drop
- Deliver client & employee training programs for ibex campaigns, including live introductory and advanced training, custom training, and webinars.
- Ensure accurate and timely entry of all training classes and training materials.
- Conduct training needs analysis, identify skills gaps, define, deliver, monitor, and evaluate session learning, including objective setting and follow-up.
- Assists in the maintenance of training content.
- Helps staff leverage the appropriate resources on this site, including assistance with training registration, and course evaluation.
- Utilize tools to complete monthly reports on training programs, client satisfaction evaluations, and trainer assessments.
- Call center experience would be a plus.
- Other duties as assigned.
- Experience working with Microsoft products, such as Word, Excel, and PowerPoint
Skills
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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