Veterinary Consultant

ibex Verified

Lahore , Pakistan

Posted Feb 22, 2021 776 views Report Job

PKR. 35,000 - 40,000/Month

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Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

  • Handling chats/emails/calls /queries/requests
  • Complaint Management & Solving Customer grievances
  • Applying process/product knowledge

Key Responsibilities:

  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

  • Doctor of Veterinary Medicines
  • Age limit: max 30
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund & Overtime provided
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus

Job Details

Industry:
BPO
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Doctor of Veterinary Medicine
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Apr 24, 2021
Posting Date:
Feb 22, 2021
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ibex

BPO · More than 5000 employees - Lahore

ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to ...Read More