Posted May 08, 2026 51 views
Ibstec is seeking a dedicated Taxi Operator to join its dynamic team, focusing on the UK market. This role centers on managing inbound customer calls, accurately processing taxi bookings, and ensuring customer satisfaction through prompt and professional service delivery. The ideal candidate brings at least two years of relevant experience, excellent communication skills with proficiency in English, and the ability to work efficiently in fast-paced, shift-based environments. Attention to detail, problem-solving capabilities, and a strong understanding of local geography are key elements for success in this position. As a vital link between customers and drivers, the operator plays a crucial role in coordinating timely transportation services while maintaining high-quality interactions with clients.
ResponsibilitiesThe Taxi Operator effectively handles inbound calls from customers seeking taxi services, demonstrating superior customer service skills and professionalism. This includes promptly and accurately processing bookings using specialized management software and keeping meticulous records of each transaction. The operator engages with customers to resolve any complaints or queries swiftly, applying excellent communication and problem-solving techniques to maintain customer satisfaction. Additionally, the operator collaborates closely with drivers to coordinate pickups and drop-offs, ensuring drivers are well-informed of bookings and any special requirements. Multitasking is critical; the operator manages several tasks simultaneously, such as handling multiple calls, updating booking systems, and troubleshooting issues under pressure. This position demands punctuality, strong time management skills, and the flexibility to work rotational shifts, including evenings and nights, to meet the operational needs.Other essential responsibilities include maintaining up-to-date knowledge of local geography to facilitate effective route planning and quick decision-making. The operator continuously monitors booking flows and customer feedback to identify opportunities for service improvement. Being self-motivated, the operator works independently while also contributing positively to team goals and targets. This role requires a goal-driven mindset, focusing on achieving performance benchmarks and helping the company maintain its competitive edge in the taxi service industry. By consistently delivering reliable and courteous service, the Taxi Operator supports Ibstecs commitment to customer satisfaction and operational excellence.
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