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Job Description

IdeasUnlimited LLC, a cutting-edge Global Business Support and Solutions Service Provider, has an immediate opening for Customer Support Specialist. This is a long-term, stable, career level and REMOTE (work from home or a remote location) opportunity for the right individual.

For over a decade, Ideas Unlimited has helped hundreds of clients build better businesses by providing the highest quality support service!

Ideas Unlimited boasts a diverse and vibrant workforce that hails from every continent. Three simple goals form the foundation of our company’s culture:

  • Delivering high-quality results
  • Striving for personal and professional growth
  • Maintaining a pleasant work environment

More than a decade of experience in the customer service arena is a testament to the success of our philosophy. Only by putting our workers first have we managed to satisfy our clients!

YOUR DAY TO DAY RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

  • Assist Customer over the phone, email, and chat regarding our products and services
  • Resolve customer issues, queries, and complaints
  • Manage Customer Expectations especially during busy periods
  • Customer handling and Retention
  • Updating data and records using our CRM
  • Documentation and Report Writing
  • Other Admin Work

THE IDEAL CANDIDATE MUST HAVE:

  • Bachelors Degree from Reputable University.
  • Minimum 1 Year of Customer Support or similar experience
  • Strong organizational and interpersonal skills.
  • Excellent Communication Skills both verbal and written in the English Language
  • Good problem-solving skills and detail-oriented

OTHER REQUIREMENTS:

  • Ability to work from home:
  • Quiet Place
  • High-speed internet (5 Mbps)
  • Headphone with a microphone.
  • Reliable Computer (Core i5, 8 GB Ram)
  • Backup Internet and Power (UPS)

SCHEDULE: 

Full-time position during US Business Hours

COMPENSATION: 

Market Competitive depending on skills

Important Note:

  • We will be using monitoring software to check your work efficiency and productivity on a daily basis. The position does offer the comfort of working from home but demands the same efficiency, productivity, and professionalism of the industry.
  • You will be signing a work agreement with our company. You will need to provide all the necessary legal documents to complete the hiring process.
  • The recruitment/interviewing process will be done digitally (Skype).

Job Details

Industry:
Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Oct 28, 2021
Posting Date:
Sep 27, 2021
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IdeasUnlimited LLC

Call Center · 101-200 employees - Abbottabad, Hyderabad, Islamabad, Karachi, Lahore, Multan, Peshawar, Rawalpindi

IdeasUnlimited is a Global Business Support and Solutions Provider. IdeasUnlimited has been providing business process outsourcing services to clients worldwide for the past ten years, having completed over 4000 projects in many industries. We offer various services, including call center support se ...Read More

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