AREAS OF EVALUATION

% of time spent

Activities / Tasks

1.     Customer Services

70%

  • Managing customer calls, inquires and complaints.
  • Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
  • Identify and assess customer needs to achieve maximum level of customer satisfaction.
  • Provide accurate, valid and complete info by using the right systems and processes.
  • Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
  • Manage call backs as a welcome call back to customers for security briefing.
  • Handling of CRM related tasks for different business processes as defined from time to time

2.     Technology

30%

  • To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
  • To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
  • Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs.

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
No Preference
Age:
22 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Aug 24, 2021
Posting Date:
Jul 23, 2021

IGI General Insurance Ltd

Insurance / Takaful · 301-600 employees - Lahore

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