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Job Description

  • Managing customer calls, inquires and complaints.
  • Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
  • Identify and assess customer needs to achieve maximum level of customer satisfaction.
  • Provide accurate, valid and complete info by using the right systems and processes.
  • Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
  • Manage call backs as a welcome call back to customers for security briefing.
  • To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
  • To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
  • Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs
  • Handling of CRM related tasks for different business processes as defined from time to time

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Jail Road, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 4 Years
Apply Before:
Jan 31, 2019
Posting Date:
Dec 31, 2018
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IGI Holdings

Call Center · 11-50 employees - Lahore

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