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Customer Services Representative

IGI Holdings Unverified

Lahore , Pakistan

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Posted Dec 31, 2018 7 views

  • Managing customer calls, inquires and complaints.
  • Call back customer to schedule an appointment in case of Removal, Maintenance and Installation of equipment.
  • Identify and assess customer needs to achieve maximum level of customer satisfaction.
  • Provide accurate, valid and complete info by using the right systems and processes.
  • Handle customer complaint, provide appropriate solution and alternatives within the defined turnaround time.
  • Manage call backs as a welcome call back to customers for security briefing.
  • To coordinate with IT and Technology vendors for proactive escalation and resolution of day to day issues.
  • To gain full understanding of all systems involved for utilizing their full potential and identification of improvement areas.
  • Follow-up and closure on ‘Not Responding’ assets as per agreed processes and SLAs
  • Handling of CRM related tasks for different business processes as defined from time to time

Skills

Excellent Verbal and Written Communication Database Management  Amazon Command Tracking System Monitoring

Job Details

Industry:
Call Center
Functional Area:
Client Services & Customer Support
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Jail Road, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
3 Years - 4 Years
Apply Before:
Feb 01, 2019
Posting Date:
Dec 31, 2018

IGI Holdings

Call Center · 11-50 employees - Lahore
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